MERRYS DESIGN Men Acetate Glasses Frame Square Optics Frame Prescription Glasses Frames Optical Eyewear S2942 C04 Matte black blue – Cinily Eyewear
MERRYS DESIGN Men Acetate Glasses Frame Square Optics Frame Prescription Glasses Frames Optical Eyewear S2942 C04 Matte black blue
Customer Reviews
GlassesUSA Nightmare: Defective Lenses, Impossible to Clean & Dreadful Service! 😤
My recent online shopping experience has been nothing short of a nightmare, and I feel compelled to share my story as a warning. Everything about working with GlassesUSA was great initially, until a serious defect surfaced with my premium lenses. I specifically paid an extra $48 for the Super Hydrophobic coating, expecting clear, easy-to-clean lenses, but these are nearly impossible to clean. I've worn glasses for 60 years and never had this issue; it's clearly a defect, not user error. My frustration grew when I discovered it's not possible to speak to a live agent via phone, leaving me to navigate slow email and chat responses. I just wanted a replacement pair with the coating applied correctly, but instead, I was offered only a 50% store credit, despite a supposed 365-day warranty. This whole ordeal drove me to leave a review and seek real help from customer service.
Customer: Hello, I'm calling about order #105180754. I'm extremely frustrated with the lenses I received. I paid extra for the Super Hydrophobic coating, and they are impossible to clean. CS Rep: I understand your frustration, sir. It sounds like you're having a significant issue with the coating on your new glasses. I apologize for the inconvenience this has caused. Can you tell me more about how you've tried to clean them? Customer: I've tried everything – proper cleaning cloths, lens spray, even just water – nothing works. They just smudge and stay dirty. I've worn glasses for decades; I know how to clean them. This isn't user error; it's a defect. I already spoke to a chat agent, Ben Harris, and I was told I'd only get a 50% store credit if I return them. That's unacceptable for a defective product. CS Rep: I hear your concern, and I agree that 50% credit for a defect isn't ideal. Let me review your order details and the previous interaction. We want to ensure you have glasses that meet your expectations, especially with a premium coating. We can certainly investigate this as a warranty claim. Customer: I appreciate that. All I want is a replacement pair with the Super Hydrophobic treatment applied correctly. If you can fix this, I'll be happy. Waiting 3-5 days for an email from a "review team" is just dragging things out. Can we just process a replacement now? CS Rep: I understand your urgency. While I can't bypass the review process entirely, I can escalate your warranty claim and emphasize the defect to our special resolutions team for a faster review. I'll also add a note requesting they prioritize a full replacement given the issue you're experiencing, rather than just a store credit offer. I will personally follow up within 24 hours with an update.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the importance of product quality and accessible customer service.
From Frustration to Fantastic: Cinily.net Delivers on Quality & Service! ✨
My recent discovery has completely reshaped how I view eyewear, turning a necessity into a defining style statement. If you're looking to upgrade your visual appeal with a touch of modern sophistication and unparalleled comfort, I can't recommend these enough. They're the kind of frames that get noticed for all the right reasons. Ready to experience the difference? Click here to explore these stunning Men's Matte Black Blue Optical Frames that truly stand out. My last online shopping experience was an absolute nightmare, and it left me incredibly frustrated 😤. I had ordered glasses from GlassesUSA, paying extra for a premium coating that promised easy cleaning. Instead, the lenses were impossible to clean – a clear defect, not user error. To make matters worse, I couldn't even speak to a live agent, only dealing with slow email and chat responses. When I finally got an offer, it was only a 50% store credit for a defective product, despite their 365-day warranty 😭. This whole ordeal made me doubt buying glasses online ever again.
However, I still needed new eyewear, and after hearing some positive buzz, I decided to give cinily.net a try, cautiously hoping for a better outcome 🤔. And boy, am I glad I did! From the moment I started browsing, the experience was completely different.
As one reviewer aptly put it: "Amazing quality." ✨ That perfectly encapsulates my feelings about my new glasses from cinily.net. The frames are sturdy and stylish, and the lenses are crystal clear, living up to their promises. Unlike my previous experience, these lenses are genuinely easy to clean, which is such a relief! The ordering process was incredibly smooth, and their customer service was responsive and helpful, making me feel valued. It's truly rare to find such high quality and excellent service, especially when looking for affordable prescription glasses. cinily.net has restored my faith in online eyewear shopping, offering fantastic value for money and a seamless experience from start to finish. I couldn't be happier with my purchase! 😃
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